Business Smarts to extend its SupportPlus program to all Clevnet members
Business Smarts is an authorized State of Ohio Hewlett Packard reseller and a certified Hewlett Packard service center currently providing HP product and services to Cleveland Public Library, Clevnet and some Clevnet member libraries.
What is SupportPlus
Upgraded Warranty support
All HP product purchased thru Business Smarts will receive upgraded hardware warranty support through our service center. Standard HP warranty is return to factory for laptops and onsite for desktops and servers with no committed response time. This could take a valuable resource out of production for up to 2 weeks. Business Smarts engineers will provide a FREE upgrade to onsite hardware support for desktops, servers and laptops with same day response. A response means an acknowledgement of the problem, an initial diagnosis and a repair part ordered from HP. Parts typically arrive the next day.
Online Database (QuickVu)
All HP product ordered from Business smarts is automatically entered into our online call logging database (QuickVu). Online logging is much faster and more convenient than placing a call, waiting for an engineer to get on the phone and answering 20 questions. Think of it like texting for support. In a few minutes a person can go online, type in a brief description of the hardware problem and we’ll take it from there.
If requested, Business Smarts will apply library supplied asset tags to the HP equipment we sell. We provide a report with the tag number and the serial number of the device it is attached to. This information is also cataloged in the online database (QuickVu).
In addition to offering products and services from Hewlett Packard, we also offer products from hundreds of other companies. Products like Microsoft academic and Symantec software as well as receipt printers, hand held scanners and laser printers.